FREE FROM YOUR FEARS

PRIVACY POLICY

Our contact details

Name: Christina Juppe

Address: High Cank, Up Cerne, Dorchester Dorset DT2 7AW, United Kingdom

Phone Number: 0044 (0) 7880 906944

E-mail: christina@freefromyourfears.com

 

What type of information we have

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)
  • Details of alternative/emergency contact
  • Name and address of GP
  • Any current or past health conditions
  • Medication currently taken

 

How we get the information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To be able to provide a fully informed coaching service
  • To be able to provide the most relevant coaching service
  • For safeguarding purposes

 

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting christina@freefromyourfears.com

(b) We have a contractual obligation.

(c) We have a vital interest to offer the most valuable service.

(d) We have a legitimate interest to perform basic business tasks.

What we do with the information we have

We use the information that you have given us in order to:

  • Tailor our service to your needs
  • Provide you – with your consent – with ongoing, relevant information about our service
  • Ensure that content from our site is presented in the most effective way for you and your computer.
  • Carry out any requests or obligations arising from any contact you may have with us.
  • Provide you with information or services that you have requested from us or which we feel may interest you, if you have given us consent to get in contact with you.
  • Enable you to participate in any interactive features our service offers, as and when you choose to do so.
  • Notify you of any changes to our service.

We may share this information with:

  • Your General Practitioner (in cases where there are sufficient grounds for concern regarding your safety or the safety of others)
  • Relevant authorities (in cases where there are sufficient grounds for concern regarding your safety or the safety of others)
  • We may disclose your information if required to do so by law.
  • We will never share or sell your personal information for marketing purposes. Nor do we share or sell information about your web browsing activity.

 

How we store your information

Your information is securely stored at High Cank, Up Cerne, Dorchester, Dorset DT2 7AW.

We keep your personal information for as long as the duration of our coaching service and generally no longer than necessary. We will then dispose of your information by shredding any paper-based information or deleting any online records permanently.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal data in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at christina@freefromyourfears or 07880 906944 if you wish to make a request.

 

How to complain

You can also complain to the ICO if you are unhappy with how we have used your data.

(Please note that Free From Your Fears is NOT required to register with ICO as we only hold data for core business tasks.)

The ICO’s address:

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

FREE FROM YOUR FEARS

SAFEGUARDING POLICY

Purpose

The purpose of this policy is to protect people, particularly at risk adults and children but also all clients from any harm that may be caused due to their coming into contact with Free From Your Fears.  This includes harm arising from:

  • The conduct of team members associated with Free From Your Fears
  • The design and implementation of Free From Your Fears’ coaching programmes and activities

The policy lays out the commitments made by Free From Your Fears, and informs associated team members of their responsibilities in relation to safeguarding.

This policy does not cover:

  • Safeguarding concerns in the wider community not perpetrated by Free From Your Fears or associated team members

What is safeguarding?

In the UK, safeguarding means protecting peoples’ health, wellbeing and human rights, and enabling them to live free from harm, abuse and neglect

Free From Your Fears Health & Wellbeing Coaching understands it to mean protecting people, including children and at risk adults, from harm that arises from coming into contact with our team or coaching programmes.

Further definitions relating to safeguarding are provided in the glossary below:

Client

Someone who directly receives goods or services from Free From Your Fears Health & Wellbeing Coaching.  Note that misuse of power can also apply to the wider community that Free From Your Fear serves, and also can include exploitation by giving the perception of being in a position of power.

Adult

A person above the age of 18

Harm

Psychological, physical and any other infringement of an individual’s rights

Psychological harm

Emotional or psychological abuse, including (but not limited to) humiliating and degrading treatment such as bad name calling, constant criticism, belittling, persistent shaming, solitary confinement and isolation

Policy Statement

Free From Your Fears believes that everyone we come into contact with, regardless of age, gender identity, disability, sexual orientation or ethnic origin has the right to be protected from all forms of harm, abuse, neglect and exploitation.  Free From Your Fears will not tolerate abuse and exploitation, including associated team members.

This policy will address the following areas of safeguarding [as appropriate]:  adult safeguarding, and protection from sexual exploitation and abuse.

Free From Your Fears commits to addressing safeguarding throughout its work, through the three pillars of prevention, reporting and response.

Prevention

Free From Your Fears responsibilities

Free From Your Fears will:

  • Ensure team members have access to, are familiar with, and know their responsibilities within this policy
  • Design and undertake all its coaching programmes and activities in a way that protects people from any risk of harm that may arise from their coming into contact with Free From Your Fears. This includes the way in which information about individuals is gathered and communicated
  • Ensure team members receive training on safeguarding at a level commensurate with their role in the organization..
  • Follow up on reports of safeguarding concerns promptly and according to due process

Free From Your Fears is obliged to:

  • Contribute to creating and maintaining an environment that prevents safeguarding violations and promotes the implementation of the Safeguarding Policy
  • Report any concerns or suspicions regarding safeguarding violations by associated personnel to the appropriate Line Manager.

Enabling reports

Free From Your Fears will ensure that safe, appropriate, accessible means of reporting safeguarding concerns are made available the communities we work with.

Free From Your Fears will also accept complaints from external sources such as members of the public, partners and official bodies.

How to report a safeguarding concern

If a complaint or concern relating to safeguarding occurs, this should be reported immediately to Christina Juppe directly and in a timely manner.

Response

Free From Your Fears will follow up safeguarding reports and concerns according to policy and procedure, and legal and statutory obligations. This includes offering support to survivors of harm caused by team members, regardless of whether a formal internal response is carried out (such as an internal investigation).  Decisions regarding support will be led by the survivor / client.

Confidentiality

It is essential that confidentiality in maintained at all stages of the process when dealing with safeguarding concerns.  Information relating to the concern and subsequent case management should be shared on a need to know basis only, and should be kept secure at all times.

Associated policies

Privacy Policy

 

GLOSSARY OF TERMS

Care Act 2014
This is the main law governing the safeguarding of vulnerable adults. It sets out 6 principles which are strictly adhered to by the services Free from your Fears provides:

Empowerment – Prevention – Proportionality – Protection – Partnership – Accountability

Protection from Sexual Exploitation and Abuse (PSEA)
The term used by the humanitarian and development community to refer to the prevention of sexual exploitation and abuse of affected populations by staff or associated personnel.  The term derives from the United Nations Secretary General’s Bulletin on Special Measures for Protection from Sexual Exploitation and Abuse (ST/SGB/2003/13)
Safeguarding
In the UK, safeguarding means protecting peoples’ health, wellbeing and human rights, and enabling them to live free from harm, abuse and neglect.
Safeguarding means taking all reasonable steps to prevent harm, particularly sexual exploitation, abuse and harassment from occurring; to protect people, especially vulnerable adults and children, from that harm; and to respond appropriately when harm does occur.
This definition draws from our values and principles and shapes our culture. It pays specific attention to preventing and responding to harm from any potential, actual or attempted abuse of power, trust, or vulnerability, especially for sexual purposes.
Sexual abuse
The term ‘sexual abuse’ means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions.
Sexual exploitation
The term ‘sexual exploitation’ means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another.  This definition incudes human trafficking and modern slavery.
Survivor
The person who has been abused or exploited. The term ‘survivor’ is often used in preference to ‘victim’ as it implies strength, resilience and the capacity to survive, however it is the individual’s choice how they wish to identify themselves.
At risk adult
Sometimes also referred to as vulnerable adult.  A person who is or may be in need of care by reason of mental or other disability, age or illness; and who is or may be unable to take care of him or herself, or unable to protect him or herself against significant harm or exploitation.